Dewi11 Terms & Conditions – A Complete Guide to Using the Malaysian Platform

By registering an account, making a deposit, or using any part of the dewi11 platform, you expressly acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions contained in this document. These terms constitute a legally binding agreement between you and dewi11.

If you disagree with any part of these terms, you are required to refrain from registering or using the dewi11 platform. Continued use of our platform after updated terms come into effect constitutes your acceptance of those updated terms.

To register for and use dewi11's services, you must meet all of the following eligibility requirements at all times while using our platform:

• At least 18 years old at the time of registration and at all times when using the dewi11 platform.
• Be a Malaysian citizen or permanent resident, or be lawfully present within Malaysian territory when using our services.
• Not currently subject to any active restriction or self-exclusion on the dewi11 platform or any related gambling platform.
• Provide accurate, complete and truthful information during registration, including your full name as shown on your identification card, an active Malaysian phone number, and a valid email address.
• Have full legal capacity to enter into a binding agreement under Malaysian law.

Each individual is only permitted to register and maintain one dewi11 account at all times. Opening multiple accounts — whether under your own name, someone else's name, or with modified details — is a serious violation of these terms. Dewi11 reserves the right to close all associated accounts and forfeit any pending balances or winnings without prior notice or compensation.

Dewi11 reserves the right to decline any registration application or close an existing account without providing a specific reason, at the absolute discretion of the platform's management.

All financial transactions on the dewi11 platform are conducted in Malaysian Ringgit (MYR). Dewi11 accepts a wide range of payment methods popular in Malaysia, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and internet banking via FPX (Maybank2u, CIMB Clicks). Transaction limits are as follows:

All withdrawals must be processed to the same payment method used for your most recent deposit, except in specific circumstances approved by the dewi11 finance team. This is a security measure to prevent fraud and money laundering.

Dewi11 reserves the right to place withdrawal processing on hold for identity verification and compliance purposes. In such cases, our team will proactively reach out to you with the required information. Documents that may be requested include a copy of your identification card, bank statement, or proof of ownership of the payment method used.

Funds deposited into your dewi11 account are solely for wagering within the platform. Dewi11 does not offer any form of financing or credit, and will not accept deposits from third parties on behalf of any member.

Dewi11 offers a variety of bonuses and promotions from time to time to enhance the gaming experience of our members. All bonuses are subject to their respective specific terms and conditions. The general terms applicable to all dewi11 bonuses are as follows:

• Every promotion has its own terms rollover (wagering requirement) as explicitly stated in the relevant promotion's terms. Rollover must be completed before any withdrawal from a bonus balance is permitted.
• Bets placed at odds below 1.50 generally do not count towards rollover requirements unless otherwise stated in the specific promotion's terms.
• Dewi11 reserves the right to void any bonus and related winnings if it is found that bonus terms have been violated or abused.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash unless the rollover requirements have been fully met.
• Each member is entitled to claim each promotion once only, unless stated otherwise in the relevant promotion's terms.
• Dewi11 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice.

The dewi11 VIP Rewards Programme offers exclusive benefits to loyal members based on their cumulative betting activity. VIP points are calculated based on the total valid bets completed on the dewi11 platform. VIP benefits include additional cashback, higher withdrawal limits, exclusive promotions, and a dedicated personal account manager for the highest tiers.

The dewi11 Sports Betting section covers a wide range of sports and leagues, including football (Malaysia Super League, EPL, La Liga, UEFA Champions League), badminton (BWF, Thomas Cup, All England), cricket (IPL, ICC World Cup), lottery, and more. The general rules applicable to all sports bets on dewi11 are:

• All bets are final once confirmed by the dewi11 system and cannot be cancelled or amended, except in cases of clear technical error on the part of dewi11.
• Betting outcomes are based on official results issued by the relevant sports governing body (FIFA, BWF, ICC, etc.). Dewi11 uses the official results of the organising body as the final reference.
• If a match is postponed and does not resume within 24 hours, all pre-match bets on that event will be voided and funds returned to the member's account. In-play bets that have been partially settled will be calculated based on outcomes that have already been determined.
• Dewi11 reserves the right to limit or decline bets from any member at the discretion of our risk management team, without any obligation to provide an explanation.
• In the event of a manifest odds error — for example, odds that were incorrectly entered and differ significantly from the current market — dewi11 reserves the right to void the affected bet even after it has been accepted by the system, and the stake will be refunded in full to the member's account.

In-play (live betting) on dewi11 is subject to real-time market availability and decisions made by our risk management system. Dewi11 reserves the right to suspend in-play markets at any point during a match for technical or risk management reasons.

All casino games available on the dewi11 platform — including slots, baccarat, roulette, blackjack, poker, and live casino games — operate using a certified and independently audited Random Number Generator (RNG) system. This ensures genuine fairness and randomness in every game outcome.

• Winnings from casino games will be credited to your dewi11 account automatically and may be withdrawn once any applicable rollover requirements (if tied to a bonus) have been met.
• In the event of a technical disruption during a casino game session, dewi11 will use server records to determine the exact state of the game at the time of the disruption. Decisions based on server records are final.
• The RTP (Return to Player) value displayed for each slots game is a theoretical long-term figure set by the game provider and does not guarantee any return within any individual session.
• Dewi11 reserves the right to remove any game from the platform without prior notice for technical, licensing, or operational reasons.

For lottery games on dewi11, draws are conducted according to a set schedule and overseen by a transparent automated system. Numbers purchased are final and cannot be changed once confirmed. Lottery winnings above a certain threshold may require additional identity verification before payment is made.

You are fully responsible for keeping your dewi11 account login credentials secure. This includes:

• Use a strong, unique password that is not shared with any other platform.
• Do not share your login credentials with anyone, including family members, friends, or any party claiming to represent dewi11.
• Enable two-factor authentication (2FA), available in your dewi11 account security settings.
• Report any unauthorised access to your account to the dewi11 support team immediately.
• Log out of your dewi11 account after every session, especially when using a shared device.

Dewi11 will not be held liable for any losses arising from unauthorised use of your account where the security breach was caused by your own negligence in safeguarding your login credentials.

Dewi11 is committed to responsible gaming and the wellbeing of our members is a priority in all our operational decisions. dewi11 members have access to a range of responsible gaming tools available within their account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be raised immediately – any increase requires a 24–72 hour waiting period before taking effect.
• Loss Limit: Set the maximum amount you are willing to lose within a specified period.
• Session Time Limit: Receive an automatic alert when you have played beyond the time limit you set.
• Temporary Self-Exclusion: Suspend your account for 1 day to 6 months — effective immediately with no conditions or penalties.
• Permanent Self-Exclusion: Permanently closing your account – this decision cannot be reversed for a minimum period of 5 years.

Members showing signs of problem gambling may be contacted by the dewi11 team with information on available support resources. Dewi11 reserves the right to proactively impose restrictions on accounts displaying concerning patterns in order to protect the member's wellbeing. If you need assistance, please contact the KKM Health Hotline at 15500.

Dewi11 reserves the right to suspend or terminate any member account, with or without prior notice, in the following circumstances:

• Violation of any terms and conditions set out in this document.
• Providing false or misleading information during registration or the identity verification process.
• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Threatening or intimidating dewi11 staff or systems.
• Using automated software (bots), artificial intelligence, or other technical means to gain an unfair advantage in games or betting.
• Account inactive for more than 24 consecutive months.

When an account is terminated due to a breach of terms, dewi11 reserves the right to forfeit any remaining credit balance, unclaimed bonuses, and unprocessed winnings. In cases of termination for other reasons — such as a member's own request or account inactivity — any valid credit balance will be returned to the registered payment method once identity verification is complete.

Members who wish to voluntarily close their account may contact the dewi11 support team via Live Chat or email at support@dewi11-jit.com with a clear account closure request.

If you have any complaints or disputes regarding the dewi11 platform, your first step is to contact our customer support team via Live Chat or email at support@dewi11-jit.com. Our team will endeavour to resolve any issues within 5 business days.

If a dispute cannot be resolved through standard support channels, it will be escalated to dewi11's senior management for review and a final decision. The decision of dewi11's senior management on all matters relating to bets, game outcomes, and the interpretation of terms is final and binding.

These terms and conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where dewi11 is registered and operates. Dewi11 operates as an online entertainment platform, and all gambling activities are subject to the laws and regulations of the relevant jurisdiction.